GoGrab Space

How Users Consent to Receive SMS Messages

GoGrab Space collects explicit, informed consent from end users before sending any SMS or text messages. Consent is obtained during the account registration process on our platform.

Opt-In Flow: Step by Step

1

User begins account registration at app.gograb.space/auth/register and fills in their details. The phone number field is optional.

2

When a phone number is entered, a dedicated SMS consent checkbox appears in the form. This checkbox is disabled until a phone number is provided.

3

The user must actively check the SMS consent checkbox to proceed. The "Launch My Space" button remains disabled until the SMS consent checkbox is checked (when phone is provided). The checkbox is not pre-checked.

4

Upon submission, consent is recorded with a timestamp and the user's IP address in our database for audit purposes.

Registration Form

Below is the account creation form as it appears to users who provide a phone number. The SMS consent checkbox appears when a phone number is entered.

Account Registration Form — app.gograb.space/auth/register

Full Name * Username * Email Address * Phone Number (optional) Password *

By clicking "Launch My Space", you agree to our Terms of Service and Privacy Policy.

Conditional behavior: The SMS consent section only appears when the user enters a phone number. If the phone field is left empty, the SMS checkbox is not shown and no SMS consent is collected — the user simply will not receive any SMS messages.

Key detail: When a phone number is provided, the SMS consent checkbox is mandatory. The "Launch My Space" button remains disabled until the user explicitly checks the SMS consent box. Consent is recorded with a timestamp and the user's IP address in our database.

Types of Messages Sent

GoGrab Space sends the following categories of SMS messages to opted-in users:

Transactional Account & Service Messages

Verification codes for login and account security
Appointment confirmations and reminders
Account creation and status notifications
Service updates and alerts

Promotional Marketing Messages

New feature announcements
Special offers and promotions
Platform updates and tips

Sample Messages

Transactional

GoGrab Space: Your verification code is 847291. This code expires in 10 minutes. If you did not request this code, please ignore this message. Reply HELP for help, STOP to opt out.

Transactional

GoGrab Space: Your appointment has been scheduled for tomorrow at 3:00 PM. Reply HELP for assistance or STOP to opt out of messages.

Promotional

GoGrab Space: We just launched a new scheduling feature! Try it now at https://app.gograb.space/schedule. Reply HELP for help or STOP to unsubscribe.

Message frequency varies based on account activity. Typically 1–5 messages per month.

How to Opt Out

Users can opt out of SMS messages at any time using any of the following methods:

Reply STOP — Text STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message from GoGrab Space
Account settings — Toggle off SMS notifications in the GoGrab Space account dashboard
Contact support — Email support@gograb.space to request removal

Upon opting out, users receive the following confirmation:

You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Help & Support

Users can text HELP or INFO to receive the following automated response:

GoGrab Space SMS support: For help, visit https://app.gograb.space/support or email support@gograb.space. Reply STOP to unsubscribe. Msg&Data Rates May Apply.

Data Privacy & Consent

Opt-in consent data is stored securely and is never shared with third parties
Phone numbers collected are used solely by GoGrab Space for the stated messaging purposes
All consent records include timestamp and method of consent for audit purposes
Users' communication preferences can be reviewed and updated at any time within their account settings

For full details, see our Privacy Policy and Terms of Service.